FAQ

  1. What is WiFi Protector?
  2. What is WiFi?
  3. What is a router?
  4. What is an IP address?
  5. Why do I need WiFi Protector?
  6. How do I get WiFi Protector?
  7. How do I use WiFi Protector?
  8. What computer specifications of I need to use WiFi Protector?
  9. What's the difference between the free version of WiFi Protector and the pro version?
  10. What is identity theft?
  11. What is a privacy breach?
  12. How does WiFi Protector work?
  13. What is a WiFi Intruder Alert?
  14. What is a WiFi Security Scan?
  15. How do I re-configure my router?
  16. What is a VPN?
  17. How does a VPN work?
  18. Does Wi-Fi Protector collect information from my computer?
  19. Why can't I access some websites when using WiFi Protector?
  20. How do I turn WiFi Protector off?
  21. Will I still be safe if I turn off WiFi Protector's VPN?

What is WiFi Protector?

Wi-Fi Protector protects you and your personal information while you are on the Internet. Your information is encrypted (scrambled) before it leaves your computer making it useless to anyone else but you. It checks your security and guides you through any problems it finds. It will even tell you if someone is trying to connect to you.

With Wi-Fi Protector installed on your computer you can use the Internet confident that you are safe and fully protected.

What is WiFi?

WiFi is the term used to describe the connection between computers and other devices without cables. You can think of it as the difference between Radio and Phone Lines or, perhaps better: mobile phones and phone lines!

The advantage is that you can use your computer wherever you like as long as it is within the range of the WiFi signal without being 'tied' with a cable.

What is a router?

A router is the device that allows you to connect your computer to the Internet and to other devices that are also connected to the router. It will have been installed when you signed up for your Internet Service and will have a cable that connects it to your telephone or cable service.

It is typically the size of a book and has a WiFi antenna sticking up from the back. It also has sockets for connecting your computer via a cable.

What is an IP address?

When you send and receive information from your computer the Internet has to know where to send it. The address that is used is the IP Address and every device connected to the Internet has its own unique IP address.

The IP address consists of numbers. For example, when you visit the BBC's website you will see "bbc.co.uk" in your browser's address bar but the computer converts this to the BBC's IP Address (for the BBC it is 212.58.241.131).

IP stands for "Internet Protocol" - the rules for sending information over the Internet.

Why do I need WiFi Protector?

You need Wi-Fi Protector to protect yourself, your personal data and your computer when using the Internet.

We tend to think of the Internet as an almost limited resource where we can connect to millions of sites to learn, buy, be entertained and work. We don't often think of the reverse: millions of sites can connect to us! Sometimes this is a good thing - if we have information we want to share - but, for most of us, this is not what we want, at all.

Google, Amazon, BBC etc. are all interested in making it very easy to connect to them; we want to make it very hard to connect to us and that is what Wi-Fi Protector does.

How do I get WiFi Protector?

Go to http://wifiprotector.com/ and click the "Free Download" button and install the software. You will be protected in 2-3 minutes!

No need to sign up and totally free.

How do I use WiFi Protector?

You don't need to do anything after Wi-Fi Protector is installed because Wi-Fi Protector starts when your computer starts and is always working.

Wi-Fi Protector will notify you if there are any problems.

You can check on Wi-Fi Protector's status at any time by double-clicking the desktop icon.

What computer specifications of I need to use WiFi Protector?

Wi-Fi Protector works on any Windows PC from Windows XP and later (XP, Vista, Win 7 and Win 8).

It requires a mere 6MB of hard disk space.

What's the difference between the free version of WiFi Protector and the pro version?

We never compromise on your security and therefore provide all our security features with BOTH the free and the paid versions of Wi-Fi Protector.

When you upgrade to the Wi-Fi Protector Pro :

  • Your Internet Browsing will be faster
  • You gain access to our full email support team
  • You can clear your browsing history with our one-click interface or Wi-Fi Protector Pro will do it automatically
  • You will not see any ads

What is identity theft?

Identity Theft is a phrase that was first used 50 years ago to describe identify fraud or impersonation. This is where someone is pretending to be someone else for illegal purposes.

To steal someone's identity the thief needs as much personal information as possible (name, date of birth, ID numbers, address, credit card info ...). Armed with just a few pieces of this information they are able to obtain more and more details until they have all they need.

They can then pretend to be you when ordering goods or services or carrying out other illegal activity (it isn't only about financial gain).

What is a privacy breach?

A Privacy Breach is when personal information has been revealed, collected or disclosed without the permission of the individual concerned.

Many countries have legislation in place that will punish companies and individuals for such breaches.

We should be aware that these breaches happen and should take whatever steps we can to limit them and their effect on our lives. One of these steps is to protect your data with Wi-Fi Protector.

How does WiFi Protector work?

Wi-Fi Protector provides protection by :

  • Encrypting your information so that is useless to anyone else
  • Warning you of attempts to connect to your system
  • Checking your security settings

All of this is included in one, powerful, software package.

What is a WiFi Intruder Alert?

You cannot be certain who is on your Wi-Fi network even if you have a good password.

With Wi-Fi Protector you see a list of all the devices connected to your Wi-Fi network and can easily identify any device that you don’t recognise.

While you have Wi-Fi Protector running you will be alerted with a warning message whenever a new device connects to your Wi-Fi Network. This is a WiFi Intruder Alert.

Wi-Fi Protector continuously scans your network to reveal new devices.

What is a WiFi Security Scan?

Every Wi-Fi router needs to be configured properly to make sure only authorized users can access it. This is especially the case with business and home users where Wi-Fi hotspots need to be private.

Wi-Fi Protector will scan your current network and reveal any security problems such as insecure authentication protocols and weak passwords.

At the same time you will get a similar security report of all the networks you have connected to in the past. You will get these reports even if you didn’t have Wi-Fi Protector installed or running when you connected to them – you will know immediately which of your favourite Hotspots are unsafe.

How do I re-configure my router?

Every router is different but the broad steps are the same:

  • Log in to your router (you will need the login name and password)
  • Go to the WiFi Security Menu
  • Choose WPA2 security
  • Provide a good password (12 characters is good; 16 is better!)
  • Save settings

To obtain the details for your router consult your Internet Service Provider or the Manual for your router.

When you received your router you will have been given the information you need.

If you can't find it then look under the router for the information you need. You will see an IP Address such as 192.168.1.1 (the last 2 digits will vary). Type this into your browser's address bar at the top and hit enter to gain access to the router and follow the steps above.

What is a VPN?

A VPN (Virtual Private Network) is a means of creating a private network within a public network. An example of a public network is an Internet cafe where you are all given the same WiFi password to connect to their router. This gives you access to any resource on that network and gives any resource access to your device. This is not safe or secure.

A VPN uses the insecure network and adds security to it by encrypting (scrambling) all data between your computer and the destination (the website you are visiting). Your information is available to the website that needs it but NOT to the strangers in the Internet Cafe.

How does a VPN work?

The VPN (Virtual Private Network) works by creating a secure connection between two computers (your computer and the VPN server computer). Content (your information) is encrypted on your computer, sent over the secure connection and unscrambled at the VPN Server.

No one between can read any of the data or know where the data came from or where it is destined to arrive.

Does Wi-Fi Protector collect information from my computer?

Wifi Protector only collects information that are related to the use of the application e.g. statistics about when users use our VPN so we can better load-balance the servers or any errors that might happen during the usage. Wifi Protector also scans network security settings however it does not transmit any findings of those scans out of your computer.

More information can be found in our privacy policy

Why can't I access some websites when using WiFi Protector?

This is due to restrictions applied by the web site itself and sites that restrict access to a limited number of countries. For example, the BBC iPlayer web site is restricted to the UK.

When Wi-Fi Protector is active it creates a secure connection to one of our servers. This server may be in a different country to where you reside and this can cause lack of access.

A side-effect of this is that you will now appear to be in the server Country (e.g. USA...) and have access to USA-only sites.

If you need to access these sites then you can temporarily disable the secure connection (the VPN) whilst maintaining the other security features of Wi-Fi Protector.

You do this by double-clicking the desktop icon and clicking "Stop Protection" or right-click the taskbar icon and clicking "Stop Protection".

Please remember to turn your protection back on when you have finished.

How do I turn WiFi Protector off?

You can temporarily disable the secure connection (the VPN) whilst maintaining the other security features of Wi-Fi Protector.

You do this by double-clicking the desktop icon and clicking "Stop Protection" or right-click the taskbar icon and clicking "Stop Protection".

Please remember to turn your protection back on when you have finished.

To turn ALL of the WiFi Protection off you can double-click the desktop icon and click the cross in the top right corner or right-click the taksbar icon and click 'Quit'.

Wi-Fi Protector will start again when Windows restarts or you can double click the desktop icon to re-enable your protection.

Will I still be safe if I turn off WiFi Protector's VPN?

You will not be fully save if you turn off the VPN.

You will still have intrusion protection and Wi-Fi Protector will still warn you about insecure security settings.

However, your information is no longer encrypted and will be visible to anyone that is sharing your network connection. This can be OK if you are at home and are confident that no one can gain access to your network - Wi-Fi Protector will warn you if they try.

It is definitely NOT OK if you are in an Internet Cafe. If you really must disable the VPN then be sure not to send any private information (passwords, logins, bank info) over the Internet until you re-enable VPN protection.

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